- on Android devices Familo is excluded from battery optimization in your device settings. Detail instructions for each device type can be found here: www.undoze.com
- the phone isn't in flight mode
- the Wi-Fi is always switched on when you are out and about, as it is used for location tracking even if you aren't connected to a known Wi-Fi network.
- all location services are enabled for FAMILO, also in background
- mobile data is available
- all family members are logged in to FAMILO
- location mode is NOT set to ""never"
- you have installed the most recent version of FAMILO
- background app refresh is switched on
- you didn’t close the app with the app switcher
- the phone isn't in flight mode
- the Wi-Fi is always switched on when you are out and about, as it is used for location tracking even if you aren't connected to a known Wi-Fi network.
- all location services are enabled for FAMILO, also in background
- mobile data is available
- all family members are logged in to FAMILO
- location mode is NOT set to ""never"
- you have installed the most recent version of FAMILO
- background app refresh is switched on
- you didn’t close the app with the app switcher
Please check these settings on your own phone as well as on your members' phones.
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