How can I request a refund for a Premium subscription?

You can request a refund with the App Store and Play Store in case you have subscribed by mistake within 30 days from the moment of purchase. If you have issues using Familo and would like to get a refund, please reach our customer support. We'll do our best to resolve your issue or return your funds if you continue to have an unsatisfied experience. 

Also, please note that we also offer a free version of our app that includes all the basic features. If you need assistance with it, please drop us a line at [e-mail]

 For iOS:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID and password
3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it
4. Follow the instructions on the page to choose the reason why you want a refund and submit your request

 For Android:

1. Using a web browser, go to play.google.com
2. Open Account
3. Open Order History and find the item you want to request a refund for
4. Choose the app and click on Report a problem button 
5. Select I'd Like To Request a Refund option